Please review the terms that apply to the use of this website, purchases, and services. These conditions outline how orders, products, returns, warranties, and customer responsibilities are managed when dealing with Elliott Bros.
These Terms and Conditions govern the use of this website and the purchase of products and services provided by Elliott Bros. By accessing the website or purchasing from the store, you agree to the conditions outlined below. These terms operate alongside rights and protections provided under Australian Consumer Law.
WEBSITE USE
Information on this website is provided for general reference about products, services, and availability. Content may change without notice. Users must not misuse the website, attempt to interfere with its operation, or use it for unlawful purposes.
PRODUCT INFORMATION
Product descriptions, images, and specifications are provided to assist with purchasing decisions. While reasonable care is taken to ensure accuracy, information may change due to manufacturer updates or supply changes. Availability of products may vary and items may be discontinued without notice.
PRICING
Prices listed on the website are displayed in Australian dollars unless stated otherwise. Pricing may change without notice. Errors in pricing or product details may occur, and orders affected by such errors may be reviewed or cancelled before completion.
ORDERS
Orders placed through the website or in store are subject to acceptance and product availability. Elliott Bros may decline or cancel an order where products are unavailable, incorrect pricing has been displayed, or payment cannot be confirmed. Confirmation of an order does not guarantee supply until payment has been processed and stock availability confirmed.
PAYMENTS
Payments must be completed at the time of purchase unless otherwise arranged. Accepted payment methods may vary and are displayed at checkout or confirmed in store.
SHIPPING AND COLLECTION
Products purchased online may be shipped or collected from the store depending on availability and the type of product. Delivery timeframes are estimates and may vary due to freight providers, product availability, or location.
Some equipment may require in-store collection due to size, safety requirements, or manufacturer guidelines.
RETURNS AND REFUNDS
Returns and refunds are handled in accordance with Australian Consumer Law. Products may be returned if they are faulty, not as described, or do not perform as reasonably expected.
Customers may be entitled to a repair, replacement, or refund depending on the circumstances and whether the issue is classified as a major or minor failure under Australian Consumer Law.
Change-of-mind returns may not be accepted unless permitted under store policy.
PRODUCT WARRANTIES
Many products sold are supplied with manufacturer warranties. Warranty coverage, duration, and conditions are determined by the manufacturer. Customers should retain proof of purchase and refer to manufacturer warranty documentation for details.
Australian Consumer Law guarantees apply in addition to any manufacturer warranty.
WORKSHOP AND SERVICING
Workshop servicing and repairs are carried out based on the information provided by the customer at the time of booking. Additional work may be required once equipment is inspected. Customers will be contacted where further work or parts are necessary before proceeding where possible.
LIMITATION OF LIABILITY
To the extent permitted by law, Elliott Bros is not liable for indirect or consequential loss resulting from the use of products purchased from the store. Nothing in these terms excludes rights or guarantees provided under Australian Consumer Law.
INTELLECTUAL PROPERTY
All website content, including text, images, logos, and branding, remains the property of Elliott Bros or its licensors. Content may not be copied, reproduced, or used without permission.
PRIVACY
Personal information collected through the website or during transactions is handled in accordance with the company’s Privacy Policy.
GOVERNING LAW
These Terms and Conditions are governed by the laws of Australia and the State of Victoria. Any disputes arising in relation to these terms will be subject to the jurisdiction of courts within Victoria.
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